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Paul P. Maglio

Professor Paul Maglio Headshot


Professor - Ernest and Julio Gallo Management Program
Department of Management of Complex Systems
School of Engineering
5200 N. Lake Rd.
School of Engineering
University of California, Merced
Merced, CA 95343

Paul P. Maglio is a Professor of Management and Cognitive Science at the University of California, Merced. He holds a bachelor’s degree in computer science and engineering from MIT and a Ph.D. in cognitive science from the University of California, San Diego. One of the founders of the field of service science, Dr Maglio was the Editor-in-Chief of INFORMS Service Science (2013-2018), and is lead editor of the Handbook of Service Science, Volumes I and II. He has published more than 125 papers in computer science, cognitive science, and service science.


VitaBiography | Teaching | Publications | Master of Management | Gallo School Initiativepmaglio at

Handbook of Service Science | Handbook of Service Science, Volume II | Taming Information Technology | Service in the AI Era