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Graduate Group in Management of Innovation, Sustainability, and Technology

Paul P. Maglio


Professor - Ernest and Julio Gallo Management Program
Chair - Department of Management of Complex Systems
Director - Division of Management and Information
5200 N. Lake Rd.
School of Engineering
University of California, Merced
Merced, CA 95343

Paul P. Maglio is a Professor of Management and Cognitive Science at the University of California, Merced. He holds a bachelor’s degree in computer science and engineering from MIT and a Ph.D. in cognitive science from the University of California, San Diego. One of the founders of the field of service science, Dr Maglio was the Editor-in-Chief of INFORMS Service Science (2013-2018), and is lead editor of the Handbook of Service Science, Volumes I and II. He has published more than 125 papers in computer science, cognitive science, and service science.


VitaBiography | Teaching | Publications | Master of Management | California Center for Service Science | pmaglio at

INFORMS Service Science | Handbook of Service Science | Handbook of Service Science, Volume II | Taming Information Technology